Privacy Policy

1. Information We Collect

We collect information in several ways when users interact with the Platform.

1.1 Information You Provide Directly

You may provide information when you:

• create an account
• complete a user profile
• apply to become an Expert
• submit questions or posts
• participate in message consultations or video sessions
• communicate with other users
• respond to opportunities or projects
• contact support

Information you provide may include:

• name
• email address
• professional credentials
• institutional affiliation
• profile information
• payment-related information
• content you submit to the Platform

1.2 Platform Content

We collect content created through the Platform, including:

• questions and answers
• Education Exchange posts and comments
• message consultations
• video consultation transcripts
• opportunity postings and responses
• interactions with AI tools
• uploaded resources or materials

1.3 Payment Information

Payments for certain services are processed through Stripe or another third-party payment processor.

We do not store full credit card information on our servers.

Payment processors may collect:

• billing information
• payment card details
• transaction history

Payment processing is governed by the privacy policies of those providers.

1.4 Automatically Collected Information

When you access the Platform, we may automatically collect certain technical information, including:

• IP address
• device type
• browser type
• operating system
• referring URLs
• pages visited
• interaction timestamps

This information helps us improve the functionality, performance, and security of the Platform.

2. How We Use Information

We use collected information for the following purposes:

• operating and maintaining the Platform
• creating and managing user accounts
• enabling communication between Members and Experts
• processing payments and subscriptions
• providing customer support
• sending service-related notifications
• improving platform functionality and user experience
• detecting fraud, abuse, or security issues
• conducting analytics, research, and product development
• developing and improving platform tools, including AI-assisted features

We may also use aggregated, anonymized, or de-identified information derived from platform activity to:

• analyze education trends and knowledge exchange patterns
• improve platform services and features
• develop new products or services
• publish insights, reports, or analytics about education practices
• support commercial activities related to the Platform

Such uses will not include personally identifiable information.

3. AI and Platform Data

The Platform may include AI-assisted tools, including features designed to help users discover relevant resources, discussions, and expert insights.

Content submitted through the Platform may be used in anonymized, aggregated, or de-identified form to:

• improve AI-assisted tools
• enhance search and discovery features
• improve platform functionality
• support analytics and research related to education knowledge exchange

BrightMeasure does not sell personal information to third parties for the purpose of training external artificial intelligence systems.

Users remain responsible for reviewing information generated by AI tools before relying on it.

4. How Information May Be Shared

We may share information in the following circumstances.

4.1 With Other Platform Users

Certain information may be visible to other users, including:

• public profile information
• posts in the Education Exchange
• expert responses
• opportunity postings and responses
• other content intentionally shared on the Platform

4.2 With Service Providers

We may share information with trusted service providers who assist with operating the Platform, including:

• payment processors (such as Stripe)
• hosting providers
• analytics providers
• communication and notification services

These providers are required to use information only for purposes related to operating the Platform.

4.3 Legal Requirements

We may disclose information if required to do so by law or in response to valid legal requests, including:

• court orders
• subpoenas
• law enforcement investigations
• regulatory requirements

4.4 Business Transfers

If BrightMeasure undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.

5. Student Data and FERPA Considerations

The Platform supports discussions related to education practice and research.

Users should not upload protected student information, including personally identifiable information governed by the Family Educational Rights and Privacy Act (FERPA) or similar laws.

If such information is inadvertently shared, users should notify BrightMeasure promptly so appropriate steps can be taken.

6. Data Retention

We retain information only for as long as reasonably necessary to:

• operate the Platform
• maintain account records
• comply with legal obligations
• resolve disputes
• enforce agreements

Content posted publicly on the Platform may remain visible even after account termination unless removal is required by law.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect user information from unauthorized access, disclosure, or misuse.

However, no online system can guarantee absolute security.

Users are responsible for protecting their account credentials.

8. Your Choices

You may:

• update your profile information
• manage communication preferences
• unsubscribe from marketing communications
• request account deletion

Certain records may be retained for legal, operational, or security reasons.

9. Cookies and Similar Technologies

The Platform may use cookies and similar technologies to:

• maintain login sessions
• improve platform performance
• understand user activity
• personalize content and experiences

Users may manage cookie preferences through their browser settings.

10. Third-Party Links

The Platform may contain links to third-party websites or services.

BrightMeasure is not responsible for the privacy practices of those third parties.

Users should review the privacy policies of external websites before providing information.

11. Children's Privacy

The Platform is intended for use by individuals 18 years of age or older.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take steps to remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on the Platform with a revised effective date.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have questions about this Privacy Policy, you may contact us at: