Help & FAQs

How can we help?

Answers to the most common questions about EducationAnswers, memberships, pricing, access, and account support.

Quick actions

Start here for the fastest path to the right place.

Forgot password / can't sign in

Use the sign-in page to request a reset link. If you don't see the email, check spam/promotions and try again.

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Manage membership or billing

Sign in and open your account/billing area. That's where upgrades, cancellations, and receipts live.

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FAQs

Clear answers about what EducationAnswers is, what's included, and how membership works.

What is EducationAnswers?

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EducationAnswers is a community-powered platform that helps educators, families, researchers, and leaders compare what's working (and what isn't) across real settings — and connect practice to credible evidence.

Is EducationAnswers free to join?

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Yes. You can create a free account to access public areas and member onboarding/support spaces. Some spaces and tools are part of paid tiers.

What's included in paid membership?

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Paid tiers unlock additional spaces and features (for example: deeper collaboration spaces, evidence access bundles, library access, and expanded ED.ai use), depending on the tier you choose.

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How do I cancel a membership?

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Sign in, go to your account/billing area, and select cancel. Your access typically remains active until the end of your current billing period.

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I forgot my password — what should I do?

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Go to the sign-in page and use "Forgot password" to request a reset email. Check spam/promotions if you don't see it.

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What is ED.ai?

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ED.ai is EducationAnswers' assistant designed for structured, evidence-minded guidance. It helps members turn questions into options, next steps, and usable outputs grounded in trusted sourcing and community structure.

ED.ai overview →

I still need help — where do I go?

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Start with Member Help & Orientation, or if you're not logged in, you can start by joining free.

Member Help →
EducationAnswers is built to reduce noise and increase clarity — so decisions can be more responsible, usuable, and effective.

Need community support? Visit Member Help & Orientation .